SMS & Communication Terms

Last updated: November 11, 2026

These terms explain how Advanced Houston Surgical calls and texts people who contact us or ask to be contacted. Our calls, texts and emails are sent through our patient-communication platform, HighLevel (some messages may show "LeadConnector").

Program: Advanced Houston Surgical Patient Messages

  • Who sends the messages: Advanced Houston Surgical, 6300 W Loop S, Suite 495, Bellaire, TX 77401, (713) 263-3900.
  • What we send: replies to your inquiry or appointment request, appointment scheduling, confirmations and reminders, pre- and post-visit instructions, follow-up, and – only if you agreed – information about our services, events and offers.
  • How you opt in: by entering your mobile number and checking the text-message consent box on one of our forms (on this website, a landing page or an ad), by texting us first, or by telling our team that you agree to receive texts. The consent box reads: "By checking this box, I agree to receive calls and text messages from Advanced Houston Surgical at the number provided, including by automated technology, about my inquiry, appointments and services. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out." The box is never pre-checked.
  • Message frequency varies depending on your request and appointments.
  • Message and data rates may apply, according to your mobile carrier plan.
  • Consent is not a condition of purchase. You do not have to agree to texts or calls to request an appointment or receive care from us.
  • To stop, reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT) to any message. We will send one message confirming that you have unsubscribed and will not text you again unless you opt in again.
  • For help, reply HELP to any message, call (713) 263-3900 or write to us at the address below.
  • Carriers are not liable for delayed or undelivered messages.
  • Privacy: see our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third parties.

Phone Calls

If you give us your phone number and agree to be contacted, we may call you about your inquiry, appointment request and – if you agreed – our services, including with automated technology or pre-recorded messages where the law allows. You can ask us to stop calling at any time by telling the caller or calling (713) 263-3900, and we will add your number to our internal do-not-call list.

Email

We may email you about your inquiry and appointments. Marketing emails include an unsubscribe link.

Keep Health Details Out of Text Messages and Email

Text messages and regular email are not secure ways to share health information. Please do not send medical records, detailed health information, insurance information, Social Security numbers, or payment information by text or email. Call our office at (713) 263-3900 if you need to discuss these details.

Text messages are not monitored for emergencies. If you have a medical emergency, call 911 or go to the nearest emergency room.

Your Information

We do not sell your phone number or other personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes; information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. For more, see our Privacy Policy. Health information we receive as your healthcare provider is covered by our HIPAA Notice of Privacy Practices.

Changes to These Terms

We may update these terms from time to time. When we do, we will change the "Last updated" date at the top of this page.

Contact Us

  • Phone: (713) 263-3900
  • Mail: Advanced Houston Surgical, 6300 W Loop S, Suite 495, Bellaire, TX 77401
  • Office hours: Monday–Friday, 9:00 AM–5:00 PM; closed Saturday and Sunday